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Phone Technical Issue

We are sorry that we are experiencing the technical issue on our phone number 8884287255. Please call 6173542101 for any tour request and tour existing reservations.

Sorry for any inconvenience for you.

Where can I find New York subway information?

The Mass Transit Authority’s web site offers comprehensive information as to the subway and bus systems in New York City.

I am a single traveler. How can I book the tour? How can I find a travel companion?

If you are traveling alone, you can book a single-occupancy room. If you would rather have a roommate, you can find a travel companion through TakeTours by posting your requirements here.If someone is interested in traveling with you, you can co-ordinate this directly with the person.

TakeTours Cancellation and Refund Policy

Changes to Reservations Policy:

Any changes made to a reservation will be subject to a further 6% service fee.

Cancellation and Refund Policy:

TakeTours makes every effort to serve our customers better. We also advise all customers to purchase traveler’s insurance in case of interruption, accidents, illness, or anything else that may come up. If a reservation has to be cancelled, customers will be charged a fee depending on how far from the departure date the cancellation takes place.

  • 30 or more days prior to departure – 10% of total purchase amount
  • 7-29 days prior to departure – 25% of total purchase amount
  • 4-6 days prior to departure – 50% of total purchase amount
  • Within 3 days prior to departure – 100% of total purchase amount
  • Day of departure or no-show – 100% of total purchase amount

Notification day and departure day are NOT counted. Unused features are non-refundable. In addition, there is 6% handling fee added on to the above penalties.

The above cancellation policy is TakeTours standard policy. Some tours may have their own cancellation policy listed on the tour page, in that case the tour page cancellation policy will take precedence.

Cancellation and Refund Procedure:

1. You can submit your request via the Contact Us link by clicking on Ask a Question -> Select Existing Booking -> Enter Confirmation number -> Select Cancel or Refund.

2. You can submit your request with detailed explanation directly to TakeTours by mail or fax.

Attn: Guest Relations

2285 Mass Ave, Suite 204
Cambridge, MA 02140

Phone: 888 428 7255
Fax: 617 354 2109

Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the office immediately. We will not be responsible if email, mail, or faxes fail to reach us.

NOTE: We cannot grant refunds more than 30 days after completion of tour.

My country does not have ZIP code. How do I do the booking?

Some countries do not have zip codes. You can put ‘00000’ instead of a number to complete the booking without issue.

Will I have a tour guide?

A tour can be unescorted, semi-guided, or fully guided. You may check the level of your tour on the tour page under “inclusions.”

Level 1– Unescorted Tour: This is a self-guided tour. You will be transferred between attractions and accommodations but there will no one organizing activities for you.

Level 2– Semi-Guided Tour: A tour guide will organize the group and arrange for any optional attractions and meal stops. These tours are perfect for those who like some structure to the day, but want more free time and meals on their own. The tour guide will be available to assist passengers if any problems arise.

Level 3– Fully-Guided Tour: A tour guide will organize the group and arrange for any optional attractions and meal stops. In addition, the guide will conduct an informative tour of sights throughout the trip. The tour may be conducted in more than one language.

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